PURCHASE

All orders are taken through our Website www.designyourhousesign.com.au which is a branch of Ebox Media Ltd.

Upon receipt of payment via our secure online payment service hosted by STRIPE, we will send you a confirmation by email to the email address provided by the customer on checkout confirming receipt of the order and providing the customer with an estimated dispatch time.

Orders will be made as per the details on the confirmation email. www.designyourhousesign.com.au must be informed immediately by email, of any changes or errors to the order within 24hrs of receipt of the confirmation email.

Delivery of the confirmation email is not absolutely guaranteed. It is the customers’ responsibility to notify the www.designyourhousesign.com.au if confirmation is not received. Orders will be made as per the details on the confirmation email. The finished product may slightly differ from that shown in the proofed image due to certain fabrication limitations.

MANUFACTURE

Any colours, shapes and sizes may differ from that shown on the website due to visual translation from real products and the use of natural materials. Also note, that images shown in the design feature are computer generated images, and cannot always show a true representation of the natural stone or brushed metals due to digital limitations.

All sizes quoted are approximate.

It is the customer’s responsibility to ensure that their substrate, shape, layout, text, and font are correct before proceeding to payment.

We reserve the right to alter the customers designed sign if we feel production may be hindered due to sizing or layout limitations.

If a bespoke size sign is selected, to ensure stability of the sign itself, we may need to drill 4 holes in the sign and supply four fixings. If you do not want us to do this, please advise us before manufacture.

Laser engraved slate signs are a natural product and as such the engraving colour will vary between ‘grey’ and ‘off white’, in addition, the slate sign engraving will darken with prolonged water exposure but will return to it’s original colour once dried. We are able to seal the slate signs in order to avoid this happening, please advise if you require this free service on purchase.

“Laser engraving, and laser marking, is the practice of using lasers to engrave or mark an object. The technique does not involve the use of inks, nor does it involve tool bits which contact the engraving surface and wear out. These properties distinguish laser engraving from alternative engraving or marking technologies where bit heads have to be replaced regularly or inks have to be used”. (Wikipedia 2012)

Add your own image to Ceramic Plaques: We can apply almost any image onto your ceramic house sign. Just select the option to add image in the “Choose your template” stage of the designer. This will show a “Your Image” preview which will allow you to adjust the layout to suit your design. An additional bespoke image charge of $19.00 will be added to the standard price upon choosing this option.

Once your order is complete, please send your required image in as high quality as possible via email (info@designyourhousesign.com.au ) for us to begin production. Please note that the location and size of the “Your Image” preview will be the location your image is applied to the sign. Please supply your image in any of the following formats; JPG, PNG, EPS or PDF.

We reserve the right to crop any images to help in the manufacture of your house sign. We cannot be held liable for any images subject to copyright and you should seek permission for the use of the image first.

Our Individual numbers and letters are manufactured from an Aluminium composite panelling 3mm thick. The metal composite consists of 3 layers of materials, two aluminium faces (back and front) and a rubber composite core. We can supply these routed characters in either a solid colour or a brushed metal effect.

Each letter is routed using precision tooling techniques on a CNC machine.

Upon purchasing our routed letters and numbers, we offer choice of fixing method; Sticky pads, Adhesive kit or Snap Fix Fittings. Please note that if snap fix fittings are selected, it is the customers responsibility to select the correct amount required. We recommend 3 fixings per letter and have advised of this in the sign designer.

If to little fixings have been requested then we will not be able to adhere the fixings to the reverse of the letters and will be supplied individually.”

PAYMENT

All payments made on the website are taken by STRIPE or PAYPAL

All credit card payments received are encrypted during the payment process using 128 bit encryption SSL Secured.

None of our customer credit card numbers are ever viewed or stored.

DISPATCH

All items are usually dispatched within 14 working days, If we are unable to dispatch within the stated time frame we will contact you with an estimated dispatch date.

Orders will be sent to the delivery address which is provided during checkout, unless we are notified before the order is dispatched via email.

Our missing items policy will be in line with that of the carrier of the item. Any items that have not been delivered after 30 business days should be reported and we will take action to rectify the problem. This may include a request to provide an alternative delivery address.

SHIPPING

All Items are shipped via AUSTRALIAN POST or with a similar recognised courier service.

If an item is returned due to attempted delivery the customer will be responsible for any additional fees that are incurred and any subsequent return costs.

All shipping costs are clearly specified on payment and also in our FAQs section.

RETURNS

All of our signs are personalised to the customer’s individual specifications and as such are not authorised for return, refund or exchange. Please read all the product descriptions carefully and view our extensive photo gallery to ensure that you receive the product you are anticipating.

Any claims for defective or incorrect products requiring replacement must be accompanied by adequate photographic evidence for confirmation.

Goods that have been damaged in transit will be replaced upon receipt of a confirmation photo.

as the original order.

CANCELLATION

Ebox media reserves the right to cancel order contracts at any time they see fit.

All signs will be made to the customer’s stipulations. DesignYourHouseSign.com.au is not responsible for any spelling errors or typographical mistakes at the fault of the customer. If an order is not made to the customer’s specification, they have the right to cancel the order, return the product at the customer’s expense and receive either a full refund or replacement of the product.

If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods at the customers expense and receive either a full refund or replacement goods.

GUARENTEE

All of our signs carry a 12 month warranty.

Any claim under our guarantee must be supported with visual evidence prior to any settlement being authorized.

PRIVACY POLICY

DesignYourHouseSign.com.au and Ebox Media will not disclose customer’s information to any 3rd parties. Nor will they store any sensitive information in their system.

www.designyourhousesign.com.au uses cookies on the website to keep track of the contents during your sale.

Cookies are used on our website to keep track of the contents during your sale.

LEGAL

The customer shall indemnify and keep indemnified Ebox Media Ltd and www.designyourhousesign.com.au against all claims, costs, demands and expenses against the Company or any of its employees, howsoever incurred, which arise out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libellous, or that infringes or may infringe any copyright, patent or design.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.

The Contract will be ruled by the laws of Australia and the parties to the Contract submit to the jurisdiction of the Australian Courts. None of the above Terms and Conditions afect your statutory consumer rights.

COPYRIGHT

All images, designs, data and text are the reserved property of Ebox Media Ltd and www.designyourhousesign.com.au

Any copyright violation of the site and/or any of its contents will be reported to the appropriate organisation and dealt with in accordance of the law.