Create your own personalised house sign

Purchase

All orders are taken through our Website www.designyourhousesign.com.au which is a branch of Ebox Media Ltd.

Upon receipt of payment via our secure online payment service hosted by WORLDPAY Ltd, we will send you a confirmation by email to the email address provided by the customer on checkout confirming receipt of the order and providing the customer with an estimated dispatch time.

Orders will be made as per the details on the confirmation email. www.designyourhousesign.com.au must be informed immediately by email, of any changes or errors to the order within 24hrs of receipt of the confirmation email.

Delivery of the confirmation email is not absolutely guaranteed. It is the customers’ responsibility to notify the www.designyourhousesign.com.au if confirmation is not received. Orders will be made as per the details on the confirmation email. The finished product may slightly differ from that shown in the proofed image due to certain fabrication limitations.

Manufacture

Due to the visual translation from a digital image to real-life products, and the use of natural materials any colours, shapes and sizes may vary slightly from that shown on the website.

All of the sizes quoted on the website are approximate and may also vary.

It is the customer’s responsibility to ensure all the order details including the layout, text, font, shape, size and substrate are correct before finalising the order and proceeding to checkout and payment. We reserve the right to alter the customer’s design without warning if we feel that the production may be hindered due to sizing or layout restrictions.

Laser engraved slate signs are a natural product and due to this fact the engraving colour will fluctuate between 'grey' and 'off white', in addition to this, the slate sign engraving will darken with continued water exposure but will return to its original colour once it’s dried. We are able to seal the slate signs in order to prevent this happening, please advise us on purchase if you require this free service. "Laser engraving, and laser marking, is the practice of using lasers to engrave or mark an object. The technique does not involve the use of inks, nor does it involve tool bits which contact the engraving surface and wear out. These properties distinguish laser engraving from alternative engraving or marking technologies where bit heads have to be replaced regularly or inks have to be used". (Wikipedia 2012)

Payment

All payments made on the website are taken by WORLDPAY Ltd, a subsidiary of the RBS Group.

All credit card payments received are encrypted during the payment process using 128 bit encryption SSL Secured.

None of our customer credit card numbers are ever viewed or stored.

Dispatch

www.designyourhousesign.com.au strives to dispatch all orders within 14 business days from the date of purchase. If this is not possible we will contact you as soon as possible to notify you of the delay and advise you of a newly revised dispatch date.

Orders will be sent to the delivery address which is provided during checkout, unless we are notified before the order is dispatched via email.

Our missing items policy will be in line with that of the carrier of the item. Any items that have not been delivered after 30 business days should be reported and we will take action to rectify the problem. This may include a request to provide an alternative delivery address.

Shipping

All Items are shipped via AUSTRALIAN POST or with a similar recognised courier service.

If an item is returned due to attempted delivery the customer will be responsible for any additional fees that are incurred and any subsequent return costs.

All shipping costs are clearly specified on payment and also in our FAQs section.

Returns

All of our signs are personalised to the customer’s individual specifications and as such are not authorised for return, refund or exchange. Please read all the product descriptions carefully and view our extensive photo gallery to ensure that you receive the product you are anticipating.

Any claims for defective or incorrect products requiring replacement must be accompanied by adequate photographic evidence for confirmation.

Goods that have been damaged in transit will be replaced upon receipt of a confirmation photo.

Cancellation

Ebox media reserves the right to cancel order contracts at any time they see fit.

All signs will be made to the customer’s stipulations. DesignYourHouseSign.com.au is not responsible for any spelling errors or typographical mistakes at the fault of the customer. If an order is not made to the customer’s specification, they have the right to cancel the order, return the product at the customer’s expense and receive either a full refund or replacement of the product.

Guarantee

All of our products carry a 12 month guarantee which is subject to our detailed terms and conditions.

Any claims made under the guarantee must be accompanied by visual photographic evidence before any settlement will be approved.

Privacy Policy

DesignYourHouseSign.com.au and Ebox Media will not disclose customer’s information to any 3rd parties. Nor will they store any sensitive information in their system.

www.designyourhousesign.com.au uses cookies on the website to keep track of the contents during your sale.

Legal

The customer shall indemnify and keep indemnified Ebox Media Ltd and www.designyourhousesign.com.au against all claims, costs, demands and expenses against the Company or any of its employees, howsoever incurred, which arise out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libellous, or that infringes or may infringe any copyright, patent or design.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.

The Contract will be ruled by the laws of Australia and the parties to the Contract submit to the jurisdiction of the Australian Courts. None of the above Terms and Conditions afect your statutory consumer rights.

Copyright

All images, designs, data and text are the reserved property of Ebox Media Ltd and www.designyourhousesign.com.au

Any copyright violation of the site and/or any of its contents will be reported to the appropriate organisation and dealt with in accordance of the law.

Create your sign - in 3 steps

Your choice of materials

Slate Aluminium Glass Acrylic Frosted Brass Oak Granite

Getting Started...

Create your own personalised house signs

Follow the steps on our user friendly designer tool to create your very own personalise house sign.

Choose from a range of 8 quality materials, in 25 different shapes and sizes, with a variety of fonts and colours to choose from. Which will let you create a truly unique and personal house sign for the great price of $49.99

House sign House sign House sign House sign House sign House sign